|
If you do not recall which processor you signed up through, we will be happy to assist you with any billing or membership questions. Email us for additional support: support@uknakedmen.com
(Please provide us with your subscription number and username otherwise we may have difficulty assisting you.)
Problems logging in to the member's area?
Whether you sign up through CCbill or Epoch, you will be sent an email with your login and billing information. Check you bulk/spam folders for this email and save it for future reference. Your username and password are case-sensitive so enter them exactly as shown in your email. You must also enter an 'image' word on the login screen just below your username and password. Passwords are protected by Strongbox and if you make too many failed attempts when logging in, your password will be temporarily suspended. If that happens, just wait a few hours or contact us via email and we will reset your password as quickly as possible.
Mac users having problem with videos?
We recommend that you download a utility called Flip4Mac. You can get a free download from Microsoft that allows you to play Windows Media files in your Quicktime player. Download for free here... http://www.microsoft.com/windows/windowsmedia/player/wmcomponents.mspx
Slow or broken video downloads?
We do everything possible to maintain a fast web server so your viewing entertainment is not interrupted. We have several quality levels of most videos on our site. Our high-quality exclusive videos are encoded at a very high bit-rate and the file sizes are quite large. A high-speed internet connection is recommended for high-quality viewing.
If you are streaming the video in your browser or video player and the video stalls, just pause your player for a few minutes until the player has time to buffer the video file. You may also download an entire clip and save it to your hard drive. This will enable you to play a high-quality video with no interruption regardless of your internet connection speed.
For members with persistant problems with broken downloads due to connection interruptions from their Internet Service Provider, we suggest using a Donwload Manager. These clever programs can restore broken downloads and resume where you left off without starting over. A free trial of Internet Download Accelerator can be found here.
Due to traffic spikes on the site you may infrequently experience temporary slowdowns. If the problem persists, please feel free to contact us via our support email and we will quickly rectify the problem. We have yet to leave a member unsatisfied once they have asked us for help.
Unable to see some images inside the member's area?
Sometimes your Firewall or Antivirus software may be preset with very restrictive settings. Since we use a utility called Strongbox to protect our content, this utility may clash with your Firewall/Antivirus software. We recommend that you relax some of your Firewall/Antivirus settings. We don't recommend that you completely disable your protection software but just reduce settings to a less paranoid level.
How often and when do you update?
We update 3 times per week... 2 new photosets (monday & wednesday) and 1 new video (friday). And usually every other week we release a hardcore feature video. So in a typical month you will get 8 new high-quality photosets, 2 solo videos featuring the hottest British men and 2 hardcore feature videos shot in our own unique, fun & horny style. In addition to the regular updates, we also occasionally release bonus sets. These bonus set usually consist of behind-the-scenes photos from our video shoots or screen capture galleries from our videos. Other sites try to pass off screencap galleries as their version of a photo update. We have more respect for you than that and only offer screencap galleries as bonuses... never a regular scheduled update!
Am I able to download and keep the videos?
Absolutely! Most or our videos are available as streaming video and downloads. Our videos do not require you to have a DRM (Digital Rights Management) license to play them. They are your's forever to enjoy. However, it is illegal to share these videos or photos on the internet or burn them to disc and sell or share them with others. We ask that you respect our legal ownership of these images and videos. Enjoy them but do NOT share them!
What formats and sizes are your videos?
Most of our videos are available for download in a variety of formats and will play on most computers. By far the most popular format is Window Media (.wmv). Most .wmv's are 720x540 and are encoded at a 1,500 kbps bitrate which is DVD quality and will stream fine on most high-speed internet connections. We also make most of our videos available in Real Media format (.rm) at a slightly lower size and bitrate but the quality is fantastic. And for those of you on a slower internet connection, we also make most videos in a smaller 320x240 .wmv format. Lastly, our most recent videos are also encoded in Quicktime format (.mov). These videos will also play on your Apple iPhones and iPods so you can take your UKnakedmen videos with you!
DOWNLOAD WINDOW MEDIA PLAYER
DOWNLOAD QUICKTIME PLAYER
DOWNLOAD REAL MEDIA PLAYER
How big are your images and can I keep copies of them?
Our images are of the highest quality suitable for internet display. All high-quality photos are 1024 pixels on the long side. And unlike most porn sites, our galleries consist of professionally shot photos in artistic settings. You won't see a lot of photos of guys sitting on boring beige beds or old sticky couches. We try harder! And when you do find photos that rev-up your engines, simply right-click your mouse and save the image to your computer. We now offer ZIP file downloads of complete photosets. However, it is illegal to share these videos or photos on the internet or burn them to disc and sell or share them with others. We ask that you respect our legal ownership of these images and videos. Enjoy them but do NOT share them!
(Please provide us with your subscription number and username otherwise we may have difficulty assisting you.)
|
